Last updated: 2025-12-17
Overview
This Privacy Policy explains how Stralevo (“we”, “us”) processes personal data when you visit our website or use our services. We aim to collect only what we need, keep it secure, and give you control.
Data we collect
- Account and contact data (e.g., name, business email, role) when you request a demo or create an account.
- Usage and technical data (e.g., device/browser information, basic logs) to keep the service reliable and secure.
- Customer Content you upload or connect (documents, metadata, prompts, outputs) to provide the service.
- Support communications when you contact us for help.
How we use data
- Provide, maintain, and improve the service (including troubleshooting and customer support).
- Secure the platform (monitoring, access control, fraud prevention, and abuse detection).
- Operate requested integrations and workflows you enable.
- Communicate with you about product updates, security notices, and administrative messages.
Legal bases (GDPR)
- Contract: to deliver the service you request.
- Legitimate interests: to secure and improve our services in a proportionate way.
- Consent: for certain cookies/marketing where required (you can withdraw at any time).
- Legal obligations: when we must comply with applicable law.
Sharing and subprocessors
We may use vetted service providers (subprocessors) to host infrastructure, deliver email, or support operations. We do not sell personal data. Where applicable, we put appropriate data processing agreements in place and limit access by role and need.
Data retention
We keep personal data only as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the data type and your configuration.
Your rights
- Access, rectification, and deletion of your personal data.
- Restriction or objection to certain processing.
- Data portability where applicable.
- Lodge a complaint with your local supervisory authority.
Security
We use organizational and technical measures designed to protect data, including access controls, encryption in transit, and logging. No method of transmission or storage is 100% secure, but we continuously work to reduce risk.
Contact
To ask questions or exercise your rights, contact us via the contact form on our website. If you are a customer, you can also reach your account administrator or support contact.